Privacy Policy
Patiala House (“us”, “we”, or “our”) operates the https://patialahouse.ae website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://patialahouse.ae.
At Patiala House, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to provide and improve our services to you. The types of information we collect may include:
Personal Identifiable Information (PII): Name, contact details (phone number, email address), and any other information you voluntarily provide when placing an order, making inquiries, or subscribing to our newsletters.
Payment Information: When you place an order or make a purchase, we may collect your billing address and payment details (such as credit card or bank details) to process payments securely.
Website Usage Information: We use cookies and similar tracking technologies to collect information on how you use our website. This includes IP address, browser type, pages visited, and time spent on the site.
2. How We Use Your Information
The information we collect is used in the following ways:
Order Fulfillment: To process and deliver your food orders, including order confirmations, tracking, and customer service support.
Improving User Experience: To enhance your experience on our website and personalize your interaction with us.
Marketing and Promotions: With your consent, we may send you special offers, promotions, and news related to our restaurant. You can opt out of these communications at any time.
Customer Support: To respond to your inquiries, complaints, and requests.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Protect Your Information
Patiala House is committed to protecting your personal information. We use industry-standard security measures, including encryption, firewalls, and secure payment gateways to protect your data from unauthorized access or disclosure.
However, no data transmission over the internet can be guaranteed to be 100% secure. We strive to protect your personal information, but we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers: We may share your information with trusted service providers (such as payment processors and delivery partners) to fulfill your orders and provide services to you.
Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities (e.g., court orders or government agencies).
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser options, but please note that disabling cookies may affect your ability to use certain features of our website.
6. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of these third-party websites before providing any personal information.
7. Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Request the deletion of your personal information.
- Opt out of marketing communications at any time.
- To exercise your rights, please contact us using the details provided below.
8. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review our Privacy Policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact us at: